Sometimes we all change our minds, that's okay!
We will grant you 14 days to judge if your purchase is satisfactory. Within this period you can return the product.
You can take a close look at the product just like you would do in a shop to see if it lives up to your expectations. If you have any doubts on whether you can still change your product then please contact Ben on:
+44 788 749 92 65
If you are not entirely satisfied with the product, you can return it to us unused, in the original packing, read below how to go about this. We will refund your money including the original delivery costs within 14 days, although we kindly ask that you pay for the return shipment yourself.
The return address is set by default to our warehousing facility. When they receive a returned shipment, an automated email notification will be sent to us, we will then reach out to you to see if you would like your order re-shipped if it was returned to us due to it being undeliverable.
If our warehouse facility isn't used as the return address and the package is lost, Chillhop do not hold any responsibility and a refund or replacement will not be issued. We do our best to keep our customers happy, so if you have any questions, please reach out to the E-Mail listed above and Ben will get right back to you!
Geodis / Efulfilment Europe BV
ATTN : Chillhop Music
Many thanks for being a part of the Chillhop Family :)