Shipping Policy
Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. We are usually able to ship your parcel within 24 hours on any business day. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout. We offer multiple shipping options depending on the country of destination. Usually Post NL or Deutsche Post (DHL).
International Shipping
We offer international shipping to many countries. Shipping charges for your order will be calculated and displayed at checkout. Please note that delivery times may vary based on your location and chosen shipping method.
Import Taxes and Duties
All import taxes, customs duties, and other fees imposed by the destination country are the responsibility of the buyer. We have no control over these charges and cannot predict their amount. Customs policies vary widely from country to country; please contact your local customs office for more information.
Shipping Costs
Due to the complexity and variability of package weights, dimensions, and shipping services, delivery costs are calculated at checkout based on your selected shipping method, the weight and size of the items, and the destination address. This ensures you receive the most accurate shipping cost for your order.
Shipment Tracking
You will receive a shipment confirmation email with a tracking number once your order has been dispatched. Please allow 24-48 hours for the tracking information to become available.
Shipping Delays
While we strive to deliver your order within the estimated timeframes, please be aware that delays may occur due to unforeseen circumstances such as customs clearance procedures or postal service disruptions. We appreciate your patience and understanding in these situations.
Lost or Damaged Packages
We take great care in packaging and shipping your order to ensure it arrives in perfect condition. However, if your package is lost or damaged during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Contact Us
If you have any questions or concerns about our shipping policy, please contact our customer service team at ben@chillhop.com or contact us via the chat function displayed on the bottom right of our site. We are here to help and ensure you have a positive shopping experience.